Frequently Asked Questions
How do I control Trident?
Trident can be controlled with a modern Android phone or tablet running Android 5.1 or later using the OpenROV App. We are working on an iOS app as well but don't have a set date for a launch. We also offer a dedicated controller we recommend.
What are the requirements to run the OpenROV Cockpit App
Minimum System Requirements:
- RAM: At least 2GB
- CPU: At least a Quad-core 1.3Ghz
- Android 5.1 and higher, though 6.1+ or 7.0+ are ideal.
- Supports 802.11n WiFi protocol.
- At least 7" screen, 720p resolution
- Good screen/backlight brightness
- Dual band WiFi (2.4Ghz or 5Ghz)
- WiFi MIMO support.
- Has built-in GPS
- Long battery life
What comes with Trident?
Your Trident will come with everything you need to use Trident with your own Android device:
- Cardboard carrying case
- 25m neutrally buoyant tether
- 25m tether spool
- Topside WiFi module
- 120V-240V wall charger
- Trim weights for use in saltwater
- Tail strap for tether management
- Trident quick-start guide
Do I need WiFi to use Trident? What if I don’t have cell service?
The Trident Topside creates its own WiFi network to send video and control signals between Trident and your device. You only need internet access to update your software or upload your videos.
When is my Trident going to ship?
If you are a Kickstarter backer or a pre-order customer you should have received an email from our fulfillment team requesting confirmation of address along with other information. If you haven't received this email yet please contact us right away at email@example.com.
If you haven't placed an order yet, you can check the current lead time on the Trident store page.
If I am shipping outside the US, what import taxes and duties do I need to pay?
Duties and taxes are required for importing goods into most countries. Every country has its own set of rules, taxes, and duties. Before ordering you should be aware of the possible charges. There are a few online calculators that can help you estimate your total landed cost but they are not guaranteed to be accurate. We recommend this calculator to get an idea of the costs that you will incur.
The harmonization code for Trident is 8525.80.5050. In some instances your country may prefer a different numbering scheme for the last four digits, so if you are having trouble with the first code, try 8525.80.0000.
Is there volume pricing?
For companies, commercial enterprises, and schools we can make arrangements for volume pricing. Please send an email to firstname.lastname@example.org to let us know what you're thinking.
What about becoming a dealer?
We don’t have an official policy regarding distribution or reselling yet, but we are gathering a list of interested companies to reach out to when the time is right. If you are interested in discussing an opportunity, please email email@example.com to start the conversation.