A: Approximately 2-3 days. Here is a link to our instructions. It could take much longer depending on how meticulous you want to be. It is not recommended to try to get an ROV put together the day before an important project, as you will want to troubleshoot and get to know the ROV before deploying it to ensure your mission unfolds successfully.
A: Yes, the OpenROV is designed to be the perfect learning tool for soldering, electronics, programming, software / hardware interfacing, acrylic modeling, and all the things that come along with making tools to explore underwater.
A: We believe in 100% customer satisfaction. Here is a link to our Refund Policy.
A: We regularly update the software to provide you the latest and greatest experience. These updates can be found on our product information page on our website here.
A: An active internet connection is not required to operate the ROV, however the computer you use needs to have an Ethernet port and Google Chrome installed. A lot of newer laptops do not have Ethernet ports integrated, but will allow you to use an Ethernet connection via a USB to Ethernet adapter, which are available at many electronics stores.
A: Middle school students and older. Many teachers use OpenROV as an educational tool for their middle school, high school and higher education students. OpenROV is made to be accessible for all persons with an interest in learning and exploring!
A: OpenROV ships globally from our webstore. We usually don't have any problems but it is advised to check with your own country’s customs before placing an order if you have any concerns with your order getting through.
Duties and Taxes:
All duties and taxes for international shipments are the responsibility of the customer. OpenROV is not responsible for any extra charges once the original package has been shipped. We can’t tell you exactly what the charges will be, but here’s a duty calculator to help with estimation.
If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order.
A: Via our webstore, you can use Visa, Mastercard, American Express and Paypal to pay for your orders. While credit card purchases are our preferred method, we sometimes accept bank transfers. If you have any questions or need help placing an order please contact support.
A: Once your order is placed, it takes 1-3 business days for us to ship. Domestic (US) shipping time is an average of 3-7 days, and International ship time is an average of 7-12 days. We do our best to communicate to our customers if there are any delays in shipping.
A: Our batteries ship from a separate location from our warehouse that we ship your kit from, as Lithium-containing batteries are considered hazardous materials and require a special handling license to ship.
A: There are 10 auxiliary wires on the standard wiring harness for the latest version of the 2 Series ROV, included in the design with hopes that our creative community will find a use for them. Some examples of what they have already been used for are: Gripper arms, external lighting, plankton tow, niskin bottle and waterproof servos for manipulating your own custom underwater component.
A: The OpenROV community is everything to us. Please join our forum and share the experiences you are having and see the cool stuff everyone else is up to. You can also participate on OpenExplorer.com, where you can share your adventures with other ambitious and excited people around the world!
A: Our goal has always been to make ocean exploration as affordable as possible and everything is already priced for education!
A: Yes, we do. We here at OpenROV have run many workshop and are willing to help others out, and share our literature with anybody who wants guidance. Feel free to write us if you have inquiries regarding running a workshop!